SAAS SOFTWARE SENIOR ACCOUNT MANAGER | IMMEDIATE HIRE
We are currently looking to hire a full-time Account Manager. The channel data management industry provides employment opportunities for those who are looking for a long-term career. The Account Manager is an integral part of the success of the company. Read the below info carefully before applying for this position.
We offer the following:
- Bonus and Commission Structure
- We offer health, dental, and vision insurance benefits with a low monthly cost.
- A friendly work environment with the opportunity for growth.
Job Responsibilities:
- Manage clients/customers & be the primary point of contact for client relations
- Responsible for keeping current clients satisfied and delivering exceptional client service
- Build relationships with clients in a personal and professional manner
- Set client expectations and ensure they are met
- Respond to client concerns within 24 hours or less
- Respond to emergency situations within 2 hours
- Understand client maintenance contracts on a high level
- Use screen shots, documents, emails, and text to communicate effectively with clients
- Increase job knowledge by participating in educational opportunities
- Maintaining personal networks; participating in professional organizations
- Responsible for working with Business Development team to onboard and integrate new clients
- Liaise between the customer and the software development team
- Collaborate with internal development departments to facilitate client needs
- Organize signed paperwork or approved work orders with a high level of communication
- Assist with field training programs and conducting meetings as needed
- Managing all the company needs in relation to the Aspire software
- Assist with sending reports and photos from web processes to clients as needed.
Position Requirements:
- Exceptional verbal and written communication
- Critical thinking and problem-solving skills
- Excellent time and project management skills
- Excellent negotiation & presentation skills
- Ability to prioritize among competing tasks
- Keen attention to detail (this job requires a high level of organization)
- Excellent active listening skills
- Must be tech-savvy
- Must be a self-starter, team player individual with a positive, Can-Do attitude
- Intellectual curiosity and willingness to learn
- Must be able to read, write and speak professional English
- Must be able to exceed standard customer service expectations
